PRODUCT RELATED
What does "D" mean before fabric names?
The letter “D” usually refers to Denier, a unit used to measure the thickness of single fibers or filaments in textiles. It is widely applied to synthetic materials like polyester and nylon. A higher Denier value means thicker, sturdier, and more wear-resistant fabric.
Example: 200D Oxford Fabric
What does "T" mean before fabric names?
The letter “T” generally represents Thread Count, which refers to the total number of warp and weft threads per square inch of fabric. It is often used for bedding, clothing, and various woven materials. Higher thread count usually results in a smoother, denser, and tighter textile structure.
Example: 210T Ripstop Polyester
What does "GSM" mean before fabric names?
The term “GSM” stands for grams per square meter. It is a standard unit that measures the weight and thickness of fabric. For blankets, a higher GSM value generally means the material is thicker, heavier, softer, and warmer. Lower GSM indicates a thinner, lighter, and more breathable blanket.
Example: 350GSM Polar Fleece
What does "PU" mean in blanket descriptions?
The term “PU” stands for polyurethane. A PU coating is a thin protective layer applied to textile surfaces like blankets and outdoor fabrics. This layer forms a waterproof barrier that blocks moisture from passing through the material. As a result, it effectively prevents water penetration and keeps the inside of the blanket dry.
Example: 1000PU Waterproof Coating
PAYING RELATED
What currency does the website use?
All prices on the KawaGebo Kamp website are listed in US dollars.
What caused my card payment to fail?
Here are common reasons for unsuccessful payments:
1.Your card does not have overseas payment services activated by your bank.
2.Your card or bank has set a limit on online transaction amounts.
3.Your bank has flagged this card and restricted its usage.
To resolve this issue, please retry the payment or use an alternative card. We also accept PayPal payments. If the problem persists, contact your bank to confirm that you authorized this transaction, and they will provide further instructions.
What if I don’t have a PayPal account and want to pay by credit card?
No worries. PayPal allows you to complete payment directly with your credit card without registering or logging in to an account.
ORDER RELATED
When will my order be shipped?
Orders typically require 3 business days for processing and dispatch. You will receive a shipment notification email once your order is shipped. You can check your tracking information by logging into your KawaGebo Kamp account, or contact us via support@kawagebokamp.com for further assistance.
When will I receive my ordered items?
Typically, shipping takes up to 7 business days for delivery within the United States when you order on the official KawaGebo Kamp website. For international orders, delivery will take 2 to 3 weeks, depending on the destination country.
Tracking numbers are provided for most shipments. You can view your tracking number in the shipment notification email, or check your tracking information by logging into your KawaGebo Kamp account or contacting us via email at support@kawagebokamp.com.
For more details, please visit our shipping policy.
Why have I not received my order confirmation or shipping notification email?
We automatically send an order confirmation email once your purchase is completed, provided you entered a valid email address during checkout. If you place an order without providing an email address, notification emails cannot be delivered to you.
If you have not received any emails, you can check your order details by logging into your KawaGebo Kamp account or contact our support team at support@kawagebokamp.com for further assistance.
How can I cancel my order?
Please provide your order number and contact us at support@kawagebokamp.com to proceed with the cancellation.
Can I return my order after receiving the items?
Please refer to our return policy for detailed information.
I have received an item I did not order.
Please contact us at support@kawagebokamp.com for assistance.
OTHER RELATED
I’d like to share photos and videos of the products.
Thank you so much for your support! You can share your product photos and videos with us through the following channels:
TikTok: @kawagebokamp_outdoor
Instagram: @kawagebokamp_official
You may also send your files to our email: support@kawagebokamp.com, and we will get back to you as soon as possible.
I'd like to share an article for the KawaGebo Kamp website.
Thank you for the love! You may send your article submission to support@kawagebokamp.com, and we will be in touch shortly.